Privacy Policy

1. Introduction

INTRA BOX ("we", "us", or "our") is committed to protecting the privacy of our users and their customers. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our platform. Please read this policy carefully.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, and password when you register.
• Customer Communication Data: Messages and conversation data from integrated channels (WhatsApp, Instagram, Facebook Messenger, Email) that your team manages through INTRA BOX.
• Usage Data: Information about how you interact with the platform, such as pages visited, features used, and session duration.
• Device Information: Browser type, IP address, and operating system for security and analytics purposes.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the INTRA BOX platform.
• Enable real-time communication routing between your team and your customers.
• Generate analytics and performance insights for your organization.
• Send service-related communications and important updates.
• Detect, prevent, and address fraud, security, or technical issues.

4. Data Sharing and Third Parties

We do not sell your data to third parties. We may share data with:

• Meta Platforms (Facebook, Instagram, WhatsApp): To enable message routing via their APIs, in accordance with Meta's Data Policy.
• Infrastructure Providers: Cloud hosting and database services that process data on our behalf under strict confidentiality agreements.
• Legal Authorities: When required by law, court order, or to protect our legal rights.

5. Data Retention

We retain your account and conversation data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us. Some data may be retained for legal compliance purposes.

6. Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest. However, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and report any security concerns immediately.

7. Your Rights

Depending on your location, you may have the following rights:

• The right to access the personal data we hold about you.
• The right to correct inaccurate or incomplete data.
• The right to request deletion of your data ("right to be forgotten").
• The right to restrict or object to certain processing of your data.
• The right to data portability.

To exercise these rights, please contact us at support@intrabox.com.ng.

8. Cookies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and understand how you use our platform. You can control cookie preferences through your browser settings, though this may impact certain features.

9. Children's Privacy

INTRA BOX is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us: